A look at the work
A sample of the administrative, support, and coordination work handled for past clients, grouped by category.
Administrative
Administrative
Inbox rebuild for a 12-person consulting firm
Sorted a backlog of 1,900+ unread emails into a working triage system with same-day response targets.
Administrative
Calendar system rebuild for a coaching business
Restructured a client-facing booking calendar and reduced scheduling conflicts to near zero.
Administrative
Meeting prep for a solo attorney
Organized case documents and prepared meeting briefs ahead of weekly client calls.
Administrative
Travel & document coordination for a founder
Kept meeting documents, travel bookings and follow-ups organized during a hectic quarter.
Customer Support
Customer Support
Support queue for a subscription box brand
Handled first-response customer inquiries and returns, keeping average reply time under four hours.
Customer Support
Order & refund follow-up for an online boutique
Managed refund requests and shipping questions during a seasonal sales spike.
Data & Research
Data & Research
CRM cleanup for an e-commerce store
Deduplicated and standardized roughly 2,400 customer records across a growing sales pipeline.
Data & Research
Vendor research & itinerary for a company retreat
Compared venues and travel options across three cities and built a final day-by-day itinerary.
Project Coordination
Project Coordination
Weekly tracking for a 3-person design studio
Ran the weekly status check-in and kept deadlines and deliverables visible across the team.